I've recently changed computers and trying to open the backup file for my company, it successfully updates the file, but it won't open. I've attached this the error details.
Only option is to restart AccountRight, but still doesn't open even if I restart it.
Can someone help?
Hi kelly2005,
Thanks for providing the error logs. ‘InvalidFingerprint (100014)’ error usually means there's a hiccup with your computer's security settings. You can try reinstalling the software, ensuring your company file is activated, and checking for updates. Additionally, check out this thread for detailed info on using the hotfix tool that will help you resolve this. If the issue still persists, make sure to contact our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Regards,
Shella
