Forum Discussion

KR7's avatar
KR7
13 days ago

Unable to open backup file

Hi Team,

 

I am unable to open a myox extention backup file in the latest version of Accountright or Accountright 2022.2. It says upgrade file to 2024.7 to open but when i upgrade it i get an error stating something's gone wrong and AccountRight needs to close.

 

I have attached the error log for reference. How can i open this file? Please help.

 

Thanks in advance.

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    13 days ago

    Hey KR7

    I'm assuming the file is offline as you mentioned it was a backup file. If that's the case you'll need to run the Hotfix tool in order to open your file. This post has a link to download the tool as well as instructions to run it. 

    If it's an online file you'll need to reach out to support so we can run the necessary script over it. 

    • KR7's avatar
      KR7
      9 days ago

      Hi AmandaCL ,

       

      Thank you for your reply. The file is offline but I could open it. It was not syncing properly earlier on my computer, once it finished syncing it opened in the older version. It doesn't open in the current version though as the file is old, i guess.

       

      Cheers!