Forum Discussion

CiSysAdmin2111's avatar
4 months ago

Login details not showing

Hi.  My login details aren't showing when logging into AR latest version.  Has happened on two computers this morning for two clients.  Anyone else?  Thank, Tess

5 Replies

  • Albare's avatar
    Albare
    Trusted Cover User
    4 months ago

    Same...finally realised just enter details in as per normal for username and password and the first few characters don't appear however login then brings up 2FA tab and program opens....it's as though someone is holding a piece of paper over the first few cm of the login lines however the key presses are registering.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 months ago

    Hi CiSysAdmin2111,

     

    You can still log in by typing your details as usual, even though they aren't visible. Our incident management team is looking into this now to understand what's happening. You can also check our status hub for updates.

     

    Regards,

    Sai

     

     

  • AmandaRobertsC's avatar
    AmandaRobertsC
    Experienced Cover User
    4 months ago

    Yes having same problem as of this morning (13/3/25) still.

    I know you can type in details, but should have thought this was an easy glitch to fix!

    We are using AccountRight, desktop version (of online)

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    4 months ago

    Hey there, just letting you know that this has now been resolved and it back to normal. Thanks!