Forum Discussion

KellyDeG's avatar
KellyDeG
2 months ago

MYOB Capture App not working

I haven’t been able to get back into my capture app successfully since getting a new phone. I have:

  • logged in and out
  • turned phone off and on
  • deleted and reinstalled app

it keeps telling me ‘we couldn’t connect to your tray, check your connection and try again later’. I have attached a screenshot of the error.

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi KellyDeG, 

     

    I can't seem to find any reported issues similar to yours. I believe it's best to reach out to support to further troubleshoot your capture app. You can reach out via the MyAccount window or live chat through MOCA.

     

    Regards,
    Genreve

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