Forum Discussion

EJBultimo's avatar
EJBultimo
Contributing Cover User
3 years ago

Once again header totals incorrect after rolling forward the financial year

Every year my header account header totals are incorrect after rolling forward the financial year.  Every year I have to send in the myob file for repair.

 

I have tried the suggestion (again) of moving the items up and down to correct the problem.

 

Guys - you are providing an accounting system.   The least we could expect is that it can add up....

 

Do you have any new solutions for this or does the data file have to be repaired again.

 

What is the process for repairing an online file?

  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi EJBultimo 


    Sorry to see that no one has offered assistance with your query. The first troubleshooting steps I would suggest would be to move the account up then down to refresh it (which you've already done).

     

    The other step which can resolve some odd behaviour is to clear the AccountRight Cache. 

     

    If neither of the above resolves the issue then you can reply with a screenshot and the last 4 digits of your serial number, so I can investigate further. 


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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