Re-activated user has reset password but is not being sent a re-activation code

Question

I have re-activated a user and she was sent an email to reset her password which she has done but then is not being sent any Two-factor Verification Code emails and so can't access our files.

Please advise how to fix this.

hannah_v · Answer

Hi, WMM. Thanks for reaching out.
&nbsp;
We understand that the user is not able to receive any Two-factor Verification Code in her email. Did she tried to check her spam or junk messages?Kindly let us know and we are happy to assist you!
&nbsp;
Best regards,
Hannah

wmm · Answer

Hi Hannah_V,&nbsp;Yes we have checked that. There is no email from MYOB in her Spam/Junk folder. I have access to our Spam filter at a server level and have checked that no email has been sent to her at all for a re-activation code. She only has had an email from MYOB for a Password reset.&nbsp;Regards,&nbsp;Wendy

hannah_v · Answer

Hi, WMM. Thanks for your response. Can you send her email through a private message as well as her First and Last Name? We would like to further check this concern. Thanks.&nbsp;

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Re-activated user has reset password but is not being sent a re-activation code

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