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yobers's avatar
yobers
Trusted User
4 months ago
Solved

Site not loading on multiple browsers

Hello, I am currently unable to login to the MYOB site on multiple browsers, including Safari. The login page simply doesn't load and nothing is displayed onscreen. This was not an issue a week ago. ...
LouE's avatar
LouE
7 months ago
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Was this ever resolved as I have exactly the same problem????

 

Genreve_S's avatar
Genreve_S
MYOB Moderator
7 months ago
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Hi LouE,

 

We aren't aware of any widespread issues with TPAR (Taxable Payments Annual Report) loading, but seeing that there are two of you experiencing this issue within a short period could indicate a potential problem. Please reach out to our support team so that they can investigate this with you. If they are unable to resolve it, they will escalate this internally for further investigation as a bug. You can reach them via live chat or by creating a case in myaccount.myob.com.

 

If you need any other help, don;t hesitate on creating a new thread in the forum. 

 

Thanks,
Genreve

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Reports","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET"},"User:user:266962":{"__typename":"User","id":"user:266962","uid":266962,"login":"ftamyob","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":null,"email":"","messagesCount":2,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-02-15T10:28:07.576+11:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:877425":{"__typename":"ForumTopicMessage","uid":877425,"subject":"TPAR Create File function not working","id":"message:877425","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:266962"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"conversation":{"__ref":"Conversation:conversation:877425"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:877425"},"body@stripHtml({\"truncateLength\":200})":" When I click on the Create Taxable Payments File in the TPAR section it doesn't load - just goes White screen and when you hit refresh it just goes back to the TPAR screen.   I've cleared my browser...","body@stringLength":"320","rawBody":"

When I click on the Create Taxable Payments File in the TPAR section it doesn't load - just goes White screen and when you hit refresh it just goes back to the TPAR screen.  

I've cleared my browser history/cookies/cache - and our IT Dept has check the browser issues.

Anyone have any ideas?

","kudosSumWeight":0,"postTime":"2024-08-28T10:55:30.944+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:877425_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:877425":{"__typename":"Conversation","id":"conversation:877425","solved":false,"topic":{"__ref":"ForumTopicMessage:message:877425"},"lastPostingActivityTime":"2024-09-11T14:42:23.749+10:00","lastPostTime":"2024-09-11T14:42:23.749+10:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:877425":{"__typename":"ModerationData","id":"moderation_data:877425","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:877425_1":{"__typename":"Revision","id":"revision:877425_1","lastEditTime":"2024-08-28T10:55:30.944+10:00"},"ForumReplyMessage:message:878833":{"__typename":"ForumReplyMessage","id":"message:878833","conversation":{"__ref":"Conversation:conversation:877425"},"author":{"__ref":"User:user:284705"},"revisionNum":1,"uid":878833,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"subject":"Re: TPAR Create File function not working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:878833"},"parent":{"__ref":"ForumReplyMessage:message:878822"},"body":"

Hi LouE,

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We aren't aware of any widespread issues with TPAR (Taxable Payments Annual Report) loading, but seeing that there are two of you experiencing this issue within a short period could indicate a potential problem. Please reach out to our support team so that they can investigate this with you. If they are unable to resolve it, they will escalate this internally for further investigation as a bug. You can reach them via live chat or by creating a case in myaccount.myob.com.

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If you need any other help, don;t hesitate on creating a new thread in the forum. 

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Thanks,
Genreve

","body@stringLength":"954","rawBody":"

Hi ,

\n

 

\n

We aren't aware of any widespread issues with TPAR (Taxable Payments Annual Report) loading, but seeing that there are two of you experiencing this issue within a short period could indicate a potential problem. Please reach out to our support team so that they can investigate this with you. If they are unable to resolve it, they will escalate this internally for further investigation as a bug. You can reach them via live chat or by creating a case in myaccount.myob.com.

\n

 

\n

If you need any other help, don;t hesitate on creating a new thread in the forum. 

\n

 

\n

Thanks,
Genreve

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Was this ever resolved as I have exactly the same problem????

 

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Was this ever resolved as I have exactly the same problem????

 

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