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RodBiddle's avatar
RodBiddle
Member
2 days ago

Import Function - No longer working

We regularly import data into MYOB, Sales/Purchases/Journals, sometimes hundreds of lines. Imports are run normally 2 or 3 times per week.

 

This morning, 22/05/2026, the import for Purchases imported 12 out of 151 lines, no errors in those 12, but would not allow the log file to be open, and when searching for it, doesn't exist (i.e. was not created).

 

Have attempted another user from a different PC, who ran same import and got 8 out of the 151. Those records 8 are now duplicated (which I expected). Again just stopped without printing to the importlog file.

 

No other users were logged into MYOB during this process.

 

 

Desktop

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 days ago

    Hi RodBiddle,

     

    That’s an odd one, especially when the import stops partway and doesn’t create a log file at all. A couple of practical things worth testing first are:

     

    • Splitting the import into smaller batches. 
    • Removing the lines that have already imported. 
    • Retrying with a freshly saved copy of the import file. 

     

    Since you’ve already tested it from another PC and with another user, this doesn’t look like a one-off machine issue. If it keeps stopping without generating a log file, it’s best to reach out to our team. They can then check what’s going on in the file. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

  • RodBiddle's avatar
    RodBiddle
    Member
    2 days ago

    Thanks for the feedback, Doreen

     

    The size of the batches doesn't seem relevant. I imported 17 records, then 2, then 5, then 0 - all without the system writing to an importlog file. Which is the first time (several years) I have seen that.

     

    I'm not sure if it was related, but the new login method (bringing up the browser window to log) will not let me run the desktop Accountright as Admin. I get in a login loop, and it won't open. This is only if I try running as admin - which I did to see if the writing to the importlog file needed admin level.

     

    Either way, have raised ticket now as this is abnormal behaviour.

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