Sales Invoice/Order Imbalance

Question

Hi all,&nbsp;I have a situation where it appears a credit of $7 was applied to a sales order before it was converted to an invoice, was then subsequently deleted and now MYOB appears to have fixed the Balance due to the amount including the $7 credit. See attached screenshot where invoice value of $190,060.56 less payment of $185,213.00 shows a balance of $4,840.56 instead of the correct balance of $4,847.56.As it's a converted sales order, I can't delete any of the entries. And if I reverse the sale and apply it to the balance, I'll end up with a credit for $185,220 instead of the actual payment of $185,213.Any ideas how to fox this issue?

earl_hd · Answer

Hi David128,Thanks for the detailed information and screenshot! To investigate properly, we’ll need to review this on the backend, please reach out to our team for further help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Sales Invoice/Order Imbalance

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