Why does this program show the login splash screens twice?
Process;
start application
First splash screen panel, "welcome window" choose the company file,
Enter email address.
WAIT.......minutes.........
Sign in screen again - enter email address again......
No option to enter the password.
WAIT - up to 5 minutes pass......
It's a high-spec PC, with a clean cache, and this happens regardless of the cold boot, warm reboot, or any machine state.
Hi Louise_xoz,
Thanks for your post. Some users have also reported this issue, which could be due to being in a semi-logged-in state. After conducting some investigation, we can resolve this by logging in to https://my.account.myob.com. Next, select either the option 'Change your 2FA device' or 'Get started' (depending on whether you currently have 2FA enabled via email or app). Before beginning the recovery process from the email link, ensure that you have closed down all web browser windows.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
"Semi logged in state?" What does that actually mean technically?
The suggested solutions don't work. Now what?
Hi Louise_xoz,
I would suggest visiting the help article on Speed and performance tips and trying out the suggestions provided there. If you find that the issue persists and there's no improvement, it might be beneficial to create a support ticket in my.Account. This could be due to factors like the size of your file or other individual reasons that would require a closer look
Feel free to post again, we're happy to help!
Regards,
Earl
I tried all speed suggestions - no difference.
Hi Louise_xoz,
If the workaround provided by other Community Forum moderators did not work on your end, I highly suggest submitting a support case request through My Account for further advice on your specific issue regarding speed.
Feel free to post again anytime if you encounter issues in the future.
Best regards,
Doreen
I've submitted this case months ago with no reply from your company. Why would I do the same thing again and expect a different result?
Hi Louise_xoz,
As per checking your account, I can see that a case has been raised already last 16/02/2024 and one of our support contacted you. Kindly provide us with the case number of the support case you've submitted so I can check it on my end.
Best regards,
Doreen
The case details would be on your system. Nothing has changed at our end.
When can we expect an actual solution to this eternal ongoing problem, and why did you ask for the case number that's obviously recorded on your system?
Hi Louise_xoz,
Upon checking your account, the last case that was created is from 16/01/2024 wherein one of support reached out to you to further assist. If you're still an issue logging into your account, it is highly recommended to reach to our virtual assistant MOCA? It's designed to dive deeper into issues like this. Give it a go!
Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.
Feel free to post again if you encounter issues in the future.
Best regards,
Doreen
