Forum Discussion

Harry_gil's avatar
Harry_gil
Contributing User
2 years ago

Myob Advanced - Create payment during process bank record

Hello there

 

Can someone please let me know about the following error -

 

When i try to manually create a payment, the error comes up ' extrefnbr cannot be empty '

 

Kindly assist

 

10 Replies

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  • kelvin_k's avatar
    kelvin_k
    MYOB Staff
    2 years ago

    Hi Harry,

     

    In the Cash Management Preferences  screen Untick “Require Document Ref. Nbr. on Entry” and see if this works for you.

  • Hello Harry,

     

    Try this: Go into Account Receivables Preferences screen and unticking the Require Payment Reference on Entry 

     

    This should fix the problem.

  • Harry_gil's avatar
    Harry_gil
    Contributing User
    2 years ago

    Thanks for the reply Kevin

     

    It still has the same error, I have unticked the coloumn but now again same error,

     

    Can you please advice?

  • Harry_gil's avatar
    Harry_gil
    Contributing User
    2 years ago

    Hello Kelvin

     

    Thanks for the reply

     

    I have another error -

     

     

    Error: 'TaxZoneID' cannot be empty.

     

    Please see attached

  • Harry_gil's avatar
    Harry_gil
    Contributing User
    2 years ago

    Hello Kelvin

     

    Can you please provide an update

  • kelvin_k's avatar
    kelvin_k
    MYOB Staff
    2 years ago

    Hi Harry,

     

    I am currently in consultation with various technical teams on this issue. Will let you know any findings as I receive them. In the meantime, please check your private messages in this forum as I have sent you an enquiry. I need to get some information from you.

  • kelvin_k's avatar
    kelvin_k
    MYOB Staff
    2 years ago

    Hi Harry,

     

    I have sent you an important private message reply in your personal forum Inbox concerning this. Please review the message as soon as possible.

  • Harry_gil's avatar
    Harry_gil
    Contributing User
    2 years ago

    Hello Kelvin

     

    I hope you are well

     

    Can you please let me know How to enable the entry ID like - spend, receive under the process bank records function

     

    Please see attached

  • Harry_gil's avatar
    Harry_gil
    Contributing User
    2 years ago

    Another one - 

     

    How do I undo the reconciled transactions, shall I void them?

     

    Please see attached

     

     

  • Harry_gil's avatar
    Harry_gil
    Contributing User
    2 years ago

    Hello

     

    Can someone please reply

     

    Can you please let me know How to enable the entry ID like - spend, receive under the process bank records function