employee pay is not been picked up in the general ledger. The worker was a new worker in June 2023

Hi limtr,

Thank you for your post.

Based on the attached screenshot, it seems that you're having an issue with a payroll transaction not showing for allocating or matching bank transactions. To help you resolve this, the first thing you'll need to check is the actual payment transaction. Go to Banking >> Find transactions >> Transactions tab >> Source journal: Payroll >> Click on the reference number to open the transaction and check the account selected. Then we can start from here and check further. Make sure that the pay transactions haven't been manually reconciled, as this will stop appearing in bank transactions.

I'm looking forward to your reply.

Cheers,

Princess

Hi

I have done as you have asked however everything looks ok on the pay transaction

regards

Rose Schalk

Hi limtr,

Thank you for your response.

Most likely, a pay transaction will not show up when matching a bank transaction if the actual pay transaction is already reconciled or if it is ticked under the reconciliation screen. Kindly go to Banking >> Reconcile Accounts >> Choose 1-1000 based on the screenshot of the actual payment and check if the transaction is listed there. Make sure that it is unticked.

This Help article, Matching bank transactions, has detailed information to assist with this. 

Please let me know how you go along with this and if you require further assistance. I'd be more than happy to assist.

Cheers,

Princess