Forum Discussion

Suzanne41's avatar
20 days ago

Undeposited Funds | You can't edit transactions from a previous financial year

One of our customers has paid online and the payment has been allocated to Undeposited Funds.  I tried to correct the payment dated 18/06/2025 and reallocate it to our cheque account and received an error message stating;

 

'You can't edit transactions from a previous financial year'

 

This is a current transaction from last week so it is very much in the current financial year.  I've read through other posts of people experiencing similar issues and saw one advising to delete the payment and re-enter it.  I attempted to do this and received another error message stating;

 

This transaction can't be deleted because it's either from a previous financial year, included in a super payment, or included in an electronic payment. If it is in an electronic payment, the payment needs to be deleted first.
An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced'

 

Can someone please help me resolve this so that I can reconcile our main bank account?

Thank you in advance.

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    20 days ago

    Hi Suzanne41,

     

    The error message “An unrecognised error occurred - ReceivePaymentEvent_Delete_TargetPaymentHasBeenReferenced” is a bit of a tricky one! Since this involves specific transactions and potential system quirks, it’ll need a closer look. Best bet is to get in touch with our chat team through our virtual assistant MOCA or drop us a support ticket via MyAccount they’ll be able to dig into this further and help you sort it out.

     

     

    Regards,

    Shella