Allocating a bank transaction to an invoice

Question

Hello, a customer has made a payment to our account, I am trying to allocate it to an invoice but am unable to do so. The invoice is a large amount which they are making monthly payments on. It was created in 2021 however every month I update the due date to the current month. Up until this month, I have not had any issues allocating the payment to the invoice. This month however when I went to do it under match the only invoices that are coming up are ones from this financial year. I have spent hours on the phone with customer service reps who have no clue how to use the product and all they seem to be able to do is suggest a reconcile or undo the last one- neither of which fixes the issue. Any help?&nbsp;

earl_hd · Answer

Hi ZoeWyatt,Thanks for confirming. &nbsp;If an invoice doesn't appear to be matched in Bank transactions, go to Invoices&gt;&gt;Create invoice payment and record the payment. You will then be able to match the payment transaction to the bank feed transaction in Bank transactions.
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Please let me know if you need further help.

earl_hd · Answer

Hi ZoeWyatt,Thank you so much for your post and welcome to the Community Forum!Sorry for not being able to respond right away. Can you please confirm that the invoice you're trying to allocate the payment to has the correct date (2021) and status (not marked as paid). Sometimes, changes to the due date or other modifications can affect how invoices are displayed.You can also visit this help article that will give you more information about: Allocating bank transactionsRegards,Earl

zoewyatt · Answer

The date on it is&nbsp;12/04/2021, it is currently overdue. As I said before I change the date every month, this has never been a problem before it is only since the change over with MYOB that I'm having this issue

zoewyatt · Answer

This has worked for one, the other came up with&nbsp;The number of days for the customer terms - 'Due in a number of days...' must be between 0 - 999 days. I assume in this case I need to make a new invoice for the customer? How do I move the outstanding amount from the old invoice to a new one?

genreve_s · Answer

Hi ZoeWyatt,&nbsp;
&nbsp;
Thanks for the response and the additional information.&nbsp;
&nbsp;
In my understanding, the invoice we are trying to match with the bank feed still has no payment recorded on it. May I ask for screenshots of the invoice, bank feeds transaction, and the terms of that invoice?

We look forward to your response.
&nbsp;
Thanks,
Genreve

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Allocating a bank transaction to an invoice

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