Hi, I process pays manually through my bank as two employees share a bank account and I can't upload an ABA. As such, I have 4 individual transactions needing to be allocated but only one electronic payment that I can match them to. As there's four items, they result in an unbalanced match, and it won't save.
I've seen I need to reverse the payroll and reprocess it as separate transactions, but that is unacceptable to have to do every month. Is there another way to do this?
Hi Andrew
if it is in your reconciliation screen then it must have been matched in bank feeds
so I am unsure of your issue
Do you have a bank feed transaction that is unmatched?
Lisa
Yes I do have an unmatched transaction
So there is an entry in your reconcile screen that is a match to the outstanding bank feed transaction
if that is the case , if the transaction in the reconcile screen ticked? If it is , untick and then try again to match in your bank feed screen
hope that helps
lisa
Thanks Lisa, when I do that it isn't seeing the payroll transaction. I'll give myob a call. Thanks for your time.
Andrew
Just one other thing - is it the same bank account? And did you untick it from reconciliation screen ?
Yes to both. For some reason it cannot see the payroll transaction
Have you had any luck?
The only other thing I can think of is for you to find the pay transaction that hasn't matched up and see how it has been entered. It may just be sitting in electronic clearing account if that was how it was set up
Try and investigate that entry and see if the issue with the transaction is clearer ,
Lisa
Hello Lisa,
It's all fixed. When the following weeks pay bank feed came through for that employee, the problem one could then be matched , it automatically matched. Seems a bit odd , but maybe you have an explanation.
Thanks for your time.
Andrew
