Forum Discussion

RachaelA1's avatar
2 months ago

Associated account in use, unable to link feed

Hi,

 

It says my bank feed is ready, but I am unable to link the feed to an associated account as the account is already being used.

The account I want to link it to has transactions as I imported the bank statement while I waited for the bank feed for this credit card.

is there a way I can merge the bank feed with the prior reconciled transactions into the one associated account?

Hoping the wealth of knowledge in this community will help me to find a solution that doesn't involve undoing and redoing all the previous reconciled transactions, but I appreciate your help either way.

 

Thanks

Rachael

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 months ago

    Hi RachaelA1,

     

    If you want to link your bank feed, make sure you haven't uploaded any bank statements as this could cause issues. Try deleting the uploaded bank statements and see if it fixes the issue. If the suggested workaround doesn't work, it's best to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant MOCA or by submitting a support case via MyAccount. They are tailored to help you further with your bank feeds issue.

     

     

    Regards,

    Shella