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kaylaboyd's avatar
kaylaboyd
3 years ago

Banking Reconciliation Report Error

I'm not sure if this is a known error & currently being worked on. 

Have noticed when looking at the banking reconciliation report in a clients file that under the heading 'Reconciliation' it has 'Deduct: Outstanding withdrawals'. This should be adding outstanding withdrawals to get the correct bank statement balance. 

And 'Add: Outstanding deposits' should be deducting as they have not been received in the bank statement period.

 

Last month this happened as well, but the month before (June) the reports were producing correctly.

 

Is this being looked into by MYOB?

  • SamaraM's avatar
    SamaraM
    Former Staff
    3 years ago

    Hi kaylaboyd 

     

    Welcome to the Community Forum. We have been made aware of this situation occurring. This happens on reconciliations where the account numbers are not prefixed by the account type, which causes the software to not register what type of account it is, and may reverse the information. 

     

    For your circumstances, I can see that in the screenshot the account number is "680". If you were to change it to 1-6800 or 2-6800, that would allow the software to know which account type it is and display the report correctly. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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