Forum Discussion

Graeme_B's avatar
Graeme_B
Experienced User
1 month ago

BETA for Smart Matching in Banking Turn it Off

Recently, we were asked to try the Beta for SMart Matching in MYOB banking for transaction processing which is suppose to use Smart AI to speed up processing.

 

My experience is the return of the webpage in the tab Banking/Transactions has been slowed down so badly, it can sometimes never resolve its self. I'm left hanging with a loading webpage screen forever. The page is trying to do to much and gets it reduces my local PC security environment. I now want to turn it off . How do deselect. I have over 10 Ledgers in MYOb to process each day and it the smart Matching has slowed down the 8 ledgers to such an extent I can not get through the activity of matching 9a 20 minute job) in a full days processing.

The SMart Matching as also introduced when I found teh bank transactions screen is very slow, like it i being asked to do to much already. the webpages get ot a Hang position. and That is after I add it as safe to my antiviral secure counterparty.

SO I'm opting out of this and How do opt out and do not tell me to use the Banking transaction web page as I'm stuck in a loading loop and the page does not load. I looked in settings and can not see the option to get out the beta opt in!!! 

The webpage cloud is being asked to do too much.

 

I have similar challenge with the payroll run payroll pages when having over 15 staff in a pay run, it is like to much for the MYOB webpage to process successfully.

1 Reply

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    1 month ago

    Hey Graeme_B​ 

    Thanks for taking the time to share your feedback. You can adjust your smart matching preferences by clicking into Banking > Bank rules. More information and step by step instructions can be found on this page

    I've also sent you a private message to confirm the file details you were working on when experiencing slower processing times, we'll be able to get the team to take a deeper look into this for you. 

    Look forward to hearing from you!

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