Feeback on "Smart" Bank Reconciliation

Question

We are just trialling this, as an alternative to the bank feeds menu on the desktop AccountRight.

Couple of observations:

Not sure why the customer and supplier items are not set up to display the oldest first.

Yes I can click the button to change the date order, but that's an extra step every time. It feels like this was designed by someone who isn't actually using it. If I have invoices from last month, and invoices from this month, logically we will be paying off (or receipting) oldest invoices first.

We have a supplier who direct debits our account separately for every invoice, and they clearly state the invoice number in every transaction narration. I have a rule set up to look for supplier invoices, but it won't match the payment to the individual invoice. I don't understand this when the narration makes it very clear which invoice is being paid. They are our biggest supplier, and I am still having to match every payment to every invoice.

I'm sure I will have more comments as we continue to trial this, and other people may have comments to add.

And I can only add one tag to the post...

sduddy · Answer

Yesterday after the public holiday in WA I was reconciling our other bank account with the "smart reconciliation" - I like the function of being able to attach the remittance advices to customer payments. Anyway I randomly checked our transaction account, and the rules had started working again. But you would like to think that rules would work consistently, not at random.

The search function for applying payments to invoices is pretty terrible. We have some customers that are very similarly named, and we can't set up rules for these customers.

sduddy · Answer

Also, it would be useful if you could hide transactions in the browser that might relate to multiple entries and can't be matched directly.&nbsp; They still show up as "unmatched" and it's very confusing for the staff.

sduddy · Answer

Further comment - after a couple of weeks of trialling this, the rules on our main transaction account have just stopped being applied. Think merchant settlements for lots of sites that are easily identified by the merchant ID in the transaction narration. Nothing has changed in the narrations. The rules worked, and then a couple of days ago they didn't. MYOB "smart reconciliation" is trying to match settlements to customer accounts, despite have history of what these transactions actually match to.

Anyway I don't have time to muck around and figure this out, back to the bankfeeds menu in the desktop app.

geoffreycolwil1 · Answer

Same issue with many of my clients - what is the solution MYOB or partners?&nbsp;

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Feeback on "Smart" Bank Reconciliation

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