Forum Discussion

frank3's avatar
frank3
Experienced Cover User
9 months ago

"check internet connection" when attempting to dload an invoice

when trying to download an invoice i get "check internet connection"

 

1. my internet connection is just fine, thankyou.

2. I've been downloading my invoices in exactly this fashion for a decade and never had any problems

3. its not transient - it was like this yesterday and is still like it today.  

 

 

mac osx current

chrome 123.0.6312.58 (Official Build)

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi frank3,

    Thanks for your post. Connection errors may occur due to issues with your internet connection. Even if you're not experiencing internet dropouts, your Internet Service Provider (ISP) could face problems with their DNS servers, particularly during peak times like in the evening. This can result in slow website loading times or complete failure to load.
     

    To address this, I recommend restarting your modem/router. Additionally, clearing your browser's cache and history or attempting to log in using a different browser may help resolve the issue. You can also refer to this help articles for further information: Connection error and Error: Unable to Connect.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl.

    • frank3's avatar
      frank3
      Experienced Cover User

      thankyou, I did not think to mention that my internet was working fine and indeed it was working well enough for me to log in to myobs crowdsourcing page to make the post in between attempts at downloading the files as this would have been clearly obvious.

       

      i also thought to ensure deactivation of my adblocker before i logged in to this free crowdsourcing page.

       

       

       

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi frank3,

        Thank you for your response. If you continue to experience this issue, I suggest contacting an IT specialist directly for assistance.

        Feel free to post again, we're happy to help!
        Regards,
        Earl

    • frank3's avatar
      frank3
      Experienced Cover User

      interesting to note that you recommend trying a different browser, even though I am using the browser that myob recommends.