Credit Card surcharge

Question

Hello, the credit card surcharge transactions created by MYOB show up when I do my bank recocilation even though the payment has been matched. It seems to me that they have been duplicated? I cannot delete or remove these and will always appear which is frustrating as they don't effect the actual bank transction amount and I can reconcile successfully but i want to know why they still remain.

Please help, many thanks from Serrin.

tracey_h · Answer

Hi&nbsp;SerrinM&nbsp;
&nbsp;
Thanks for your post. The Help Article, Customer surcharging for online payments, has information on how the surcharge is recorded in the software.
&nbsp;
Please let me know if you need further help.
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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Credit Card surcharge

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