Hi there,
payments made into and out of our business account over the 29 & 30 June are showing up as 01/07/2024 on the bank feeds. They show up on our bank statement as 29 & 30 June but incorrect on the bank feed. How do we correct this to be in the right financial year?
thanks
Wendy
Hi Wendy1234
I noticed you're looking for help with matching bank feed dates to transaction dates. Unfortunately, we can't edit bank feed information since it comes directly from the bank. But, we can enter the transactions with the correct dates manually in your file and match the bank feeds to those entries. This ensures your ledger shows the right amounts on the correct dates, even if the bank feed dates are off. You can then proceed with your reconciliation as usual.
Feel free to start a new thread if you have any other questions!
Thanks,
Genreve
I have the same problem with CBA feed, ie bank credit account transaction dates are last week in June, but in MYOB the transaction dates are first week in July.
You say to manually enter the transactions with the correct date. How then do I delete the transactions (that have come via the bank feed) with the wrong date?
Thanks
SC
Genreve,
I have the same problem. (Wendy- is it also a NAB issue for you that they wont or can't change?)
How can you help me enter the transactions with the correct dates?
edit- I have simply corrected the date in each of the 15 transactions where the bank feed date was wrong. All the reports are now fixed as they must run using the transaction date, not the bank feed date.
If this was the correct way, problem solved.
CK
HI CK, I also have the same issue with CBA feed. How did you change the date in the transactions. I can change the description easy enough but cant see any option to change the date.
Thanks
Hi Steven_C ,
If you create the transactions from the bank feed window, you won't have the option to edit the dates, as it will be based on the bank feed. To create the transaction with a different date, you must create it from the spend/receive money window and manually input the dates and information. After which you can match the created transactions to the bank feed window.
If you are still having difficulties, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via myaccount.myob.com. If MOCA can't help, you'll be automatically directed to our live chat team.
Thanks,
Genreve
