EOFY Payments

Hi Wendy1234

I noticed you're looking for help with matching bank feed dates to transaction dates. Unfortunately, we can't edit bank feed information since it comes directly from the bank. But, we can enter the transactions with the correct dates manually in your file and match the bank feeds to those entries. This ensures your ledger shows the right amounts on the correct dates, even if the bank feed dates are off. You can then proceed with your reconciliation as usual.

Feel free to start a new thread if you have any other questions!

Thanks,
Genreve

Genreve,

I have the same problem. (Wendy- is it also a NAB issue for you that they wont or can't change?)

How can you help me enter the transactions with the correct dates?

edit- I have simply corrected the date in each of the 15 transactions where the bank feed date was wrong. All the reports are now fixed as they must run using the transaction date, not the bank feed date. 

If this was the correct way, problem solved. 

CK

I have the same problem with CBA feed, ie bank credit account transaction dates are last week in June, but in MYOB the transaction dates are first week in July.

You say to manually enter the transactions with the correct date. How then do I delete the transactions (that have come via the bank feed) with the wrong date?

Thanks

SC

HI CK, I also have the same issue with CBA feed. How did you change the date in the transactions. I can change the description easy enough but cant see any option to change the date.

Thanks

Hi Steven_C ,

If you create the transactions from the bank feed window, you won't have the option to edit the dates, as it will be based on the bank feed. To create the transaction with a different date, you must create it from the spend/receive money window and manually input the dates and information. After which you can match the created transactions to the bank feed window. 

If you are still having difficulties, you can also reach out to our virtual assistant, MOCA, on our website, or you can request support via myaccount.myob.com. If MOCA can't help, you'll be automatically directed to our live chat team.

Thanks,
Genreve

Hi Genreve I have sent a request to MYOB support (#01866391 -  as copied below) but havent received a response. As you can appreciate I am unable to finalise my June qtr BAS or 2024 accounts (that my accountant is waiting on) while this is unresolved. Can you assist?

I have three bank credit account transactions that actual dates  (ie in bank statement) are last week in June, but in MYOB (via bank feed) the transaction dates are first week in July.

I have manually entered a transaction on the correct date (via Banking/Spend Money) as advised by Genreve S MYOB Moderator on MYOB Community. But this transaction does not appear in the transaction list (Banking/Bank Transactions) whether looking at the credit card account or All accounts. It does however appear in the possible matches for the incorrectly dated transaction. When I then match the transaction and hit save the date does not change.

The manually entered transaction also appears when I use Banking/Find Transactions (the bank account shows as the credit card account and source journal is cash payments ie the same as the incorrectly dated transaction). The incorrectly dated transaction also appears (but not the two other incorrectly dated transactions I haven’t touched yet). In this list I can open the incorrect transaction and change the date and save. In the Find Transactions list it now shows with the new (correct) date. But if I go back to Banking/Bank Transactions it still shows with the incorrect date.

Hi Steven_C,

Thank you for submitting a support ticket! Our team will be in touch soon. Generally, the bank feed system looks at the amount of the bank feed transaction to match the transaction in the file. If the amounts match, then bingo! The two transactions can be paired together. In your case, if you want the date to be the same as the bank feed date, you don't need to create a new transaction. Instead, just tweak the date from the existing transaction in MYOB. This way, you won't end up with duplicate transactions. Since you have already created a new transaction, I suggest going to Banking >> Find transactions to delete the transaction. Then, you can edit the date of the original transactions to match them with the bank feed.

Feel free to get in touch if you need more help.

Cheers,

Princess

Hi Princess

Thanks for your response. Just to clarify - I don't normally enter transactions and then match them to the bank feed. I rarely create invoices as mostly deal with one customer who issues an RCTI. And I dont create transactions for expenses - I just take the bank account and credit card transactions that appear from the bank feed and categorise them. (I thought that was the point of the bank feed -ie I did not need to enter transactions just check and categorise them.)

I cannot change the date on a transaction created by the bank feed - I can open the transaction in the Bank Transactions view but nothing happens when I click on the date field (but the other transaction fields can be changed). And as I described I cant seem to create a correctly dated transaction and match it to the incorrectly dated transaction in a way that changes the date 

So I still have three transaction that are in my bank statement (correctly) in the last week of June but are in my MYOB accounts dated in the first week of July.

Regards

Hi Steven_C,

I understand your concern about the date discrepancies in your transactions. Since you're not creating any matching transactions in MYOB and just categorising bank feeds to an account, it might be best to have a chat with your accountant to figure out the best way forward. Just a heads up, we can't tweak the date of a transaction that's coming straight from your bank. But hey, there's another way you can get help. You can reach out to our live chat team through our virtual assistant, MOCA, on our website. MOCA will get you connected to our live chat team in no time.

Cheers,

Princess

Wendy1234@ Genreve_S

A big problem.

The Banks could/should have warned that transactions on 29 and 30 June would show on 01 July.

MYOB may wish to also warn Business Owners to limit transactions on the last 2 days of a FY.

Duncan