Forum Discussion

Cassie123's avatar
Cassie123
Experienced User
2 months ago

Manual statement import issue

Hi all,

 

I imported a statement from a new account and on one of the days it duplicated a transaction.

 

It is not allowing me to delete the manual import. Transactions are not locked, so this is not the issue.

 

Is there somewhere I can email to have them delete this one duplicate transaction or some advice on why I cant delete the statement I imported.

 

Thanks

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi Cassie123,

     

    Since it's a manual import and you're seeing duplicates that can't be deleted, our support team can help by running a quick script to fix this for you.

     

    Reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll take care of it from there.

     

    Regards,

    Sai

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