Forum Discussion

MaryHa's avatar
MaryHa
Experienced User
10 months ago

matched transactions still showing as unallocated

Recently set up (end of Jan) bank feeds thinking it will save me time...what a joke! Transactions have been allocated automatically to the correct invoice but when I go into the bank transactions screen they show as unallocated. When I try and search for the invoice to allocate them to of course I cannot find it because that payment has been allocated to that invoice!

 

I have tried going in - via opening another myob screen- deleting the matched transactions and then allocating it in the bank transaction screen. It shows up as successfully matched then when I refresh the page the transaction is unallocated and the invoice can longer be found as the payment has been matched to it.

 

How can we rectify this problem...what is going on?

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    10 months ago

    Hi MaryHa,

     

    Thanks for your post.

     

    My apologies for the late response. I understand your frustration with the bank transactions showing as unallocated even after being matched to the correct invoices. You should be able to match those transactions by expanding that bank transaction and changing the filter by field to All Transactions. However, I can suggest a few steps you could try:

     

    • Unmatch and Reallocate: Sometimes, the system might not update the status of the transactions immediately. You could try unmatching the transactions and then reallocating them again to see if the status updates.
    • Check for Duplicate Transactions: Ensure that the transactions are not duplicated in the system. If a transaction is duplicated, it might show as unallocated even after being matched.
    • Refresh the system: Try refreshing the system or logging out and logging back in. Sometimes, the system might need a refresh to update the status of the transactions.

     

    These help articles have more information:

    Online invoice payments

    Matching bank transactions

     

    If the issue persists after following those steps above, please let us know so we can investigate further.

     

    Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

     

    Kind regards,

    Shella

    • MaryHa's avatar
      MaryHa
      Experienced User
      10 months ago

      Hi thanks for the response. I did unmatch and then try and rematch the transactions and it did not solve the problem.

      I called the call centre who also had no idea what the issue was. It was referred to an expert who then emailed me that the transactions had been downloaded twice when I set up bank feeds. They removed the duplicates which solved the issue.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        10 months ago

        Hi MaryHa,

         

        Thank you for the update.

         

        It's good to hear that the issue with the duplicate transactions has been resolved. We appreciate your patience with this. Please be informed that we will be closing this thread now.

         

        If you encounter any more issues or need further assistance, feel free to start a new post again. We're happy to assist you.

         

         

        Kind regards,

        Shella

  • A-ZAU's avatar
    A-ZAU
    8 months ago

    Hello

     

    I have this problem as well.

    Where is best to contact to get the duplicates removed?

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      8 months ago

      Hi A-ZAU, 

       

      Looks like you're facing the same issue as MaryHa. To sort out those duplicates, you can either chat with our virtual assistant MOCA or send a support request from My Account. MOCA's super handy and easy to reach on platforms like myob.com/support and myaccount.myob.com. Give MOCA a shout for any questions or help you need. And if MOCA can't crack it, we'll smoothly connect you with our live chat team.

       

      If you need a hand with anything else, just start a new thread in the forum.
       

      If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

       

      Thanks,

      Genreve

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