A payment has been applied to an invoice. The payment shows up on the invoice in the "Applied to Date" box but we cannot find the transaction in the journals. How do I locate a payment that isn't showing up except in the "Applied to Date" box?
It just isn't showing up. You can see the balance is less by that amount but I can't find the transaction. I have searched for it every way I can think of. I think it's a fault in the background somewhere that I can't access.
Hi Accounts32,
Thanks for posting and welcome to the Community Forum.
I'm sorry to hear about your issue finding the payment created for your invoice. You can open the payment by clicking the History button next to the Applied to Date information.
If there was only one payment recorded against this invoice, you will see two entries in the Find Transaction window popup. One for the invoice and one for the payment. You can click the blue arrow next to the payment to open the said payment.
Let us know if you require any further assistance with this.
Thanks,
Genreve
