Forum Discussion

SarahCarps's avatar
SarahCarps
Contributing User
3 years ago

MYOB PAYBY Transaction unable to be matched

Hello, 

 

a Payby transaction was processed and automatically matched to an invoice however, the transaction is still showing up and can not be matched to the invoice. What am I missing here? please help. 

 

Also, I read that a breakdown of transactions would be sent by MYOB however I do not receive those. How do I get them?

  • brucey86's avatar
    brucey86
    Experienced User

    I finally got mine to match up after combing through this update for weeks. The transactions were located in the undeposited funds account and the settings were changed to deposit them there instead of my cheque account during the update. You have to go back and change each transaction individually as changing the settings only works for future transactions. I used find tranactions and looked up cash reciepts and found them all in the undeposited funds account. Hope this helps.