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FixitAlfie_1's avatar
FixitAlfie_1
Member
7 months ago

Online Payments doubled?

Hi...I am fairly new to using MYOB and I have a frustrating problem that I just can't solve and hours of googling hasn't helped.

I have an online payment that has seemed to have come to MYOB and doubled...We only received $150 in our bank account once but the transaction has shown twice in MYOB so when I try reconcile the account for that month it puts the reconcilation over by $150 of if I only tick one I can reconcile but the other sits there and shows on the next months reconcilation...
I can't delete one it won't let me...I have spent hours trying everything to reconcile or to get rid of one of the transactions.

What can I do? Hope this all makes sense.

I need all the help I can get PLEASE...

Thanks heaps!!

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 months ago

    Hey FixitAlfie_1,

     

    Welcome aboard the MYOB journey! That duplicate payment drama sounds like a real time-eater, especially when you’ve been at it for hours and you’re just starting out. When tricky transactions refuse to resolve and nothing online seems to do the trick, you'll need to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can dig deeper to see what's going on behind the scenes and help you sort it out. 

     

    Cheers,

    Doreen

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