Forum Discussion

Accesscarpentry's avatar
Accesscarpentry
Contributing User
2 months ago
Solved

Reconciliation out of balance

I have successfully reconciled all accounts to end of Jan 2025. When I went back in to Myob today to reconcile further accounts, I am not out of balance on the account by the same amount as an invoice from October 2023 which I have previously successfully reconciled.

I have checked all my paperwork from then and it has been reconciled, I am unsure why it is now making all my reconciliations out of balance. I have undone the reconciliations back to November 2024. If I go all the way back to October 2023 then the balance is correct. 

What shall I do without undoing all those reconciliations?

Thanks

  • Rhodes's avatar
    Rhodes
    2 months ago

    Spent nearly two hours with MYOB consultant - it was discovered that on the first issue as correctly stated by other posters,  the reconciliations had to be undone to the one prior to the incident occurring.   But the transaction has to be UNTICKED as well.   

     

    If the bank feed amount is different ie not exactly the same - then the MYOB transaction has to be recalculated to marry with the bank feed otherwise matching will not occur.  

     

    The transaction deleting part using Edit - which was an issue using the desktop program  -  was difficult as in a remote area the internet is not stable (intermittent)  and therefore the desktop and web interactions would not correlate and  the Edit function was not available.   Edit/delete transaction would only occur when internet was not intermittent.

     

     

8 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi Accesscarpentry and Rhodes,

     

    Transactions generally reappear in the reconciliation window if the reconciliation date sequence is not in the correct order. I recommend following the steps in this post, as it will likely fix the issue.

     

    Hope this helps!

     

    Regards,
    Genreve

  • Accesscarpentry's avatar
    Accesscarpentry
    Contributing User
    2 months ago

    Sorry I should clarify that I meant statements for the same account, not accounts plural. ty

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey Accesscarpentry,

     

    The ol' out-of-balance- mystery— it can be a real head-scratcher, especially after everything was looking spot-on. There are a few things that can make your reconciliation out of whack:

     

    • Umatched or uncategorised transactions. Sometimes a bank feed hasn't been matched up properly.
    • Data entry errors. Things like wrong dates or numbers swapped around can sneak in.
    • Duplicate transactions. If something didn't get recorded, that'll cause issues too.
    • Edited or deleted entries. Anything changed after reconciling can throw things out.
    • Timing differences. When a transaction's already been recorded in your but hasn't cleared on your bank statement yet, it can throw things out of balance.

    Here's a handy link to help track down where the out-of-balance started. If it's still not adding up after going through that, best to give our team a buzz on Live Chat via our virtual assistant, MOCA, or flick us a support case via MyAccount.

     

    Cheers,

    Doreen

  • Accesscarpentry's avatar
    Accesscarpentry
    Contributing User
    2 months ago

    I have already looked at these issues and it is not due to any of them. The transaction has just appeared as un-reconciled.  I have had this happen before, as have other posters. I can go back and un-reconcile to the one in question but that is a lot of work and I am worried that could affect all of the BAS's which I have done since.

    I am looking for a quicker and easier work around.

  • Rhodes's avatar
    Rhodes
    Contributing User
    2 months ago

    I am having the very same issue. everything was reconciled up to end February and now I have different transactions appearing  in the online version saying "allocate me".

    Have undone the reconciliations and things are still not working.   I have noticed also that I made an error with paying from an account that defaulted to that Account code - usually I can delete the transaction and re do the payment.  Now there is no ability on Desktop version to delete the transaction.   This is very frustrating

  • Rhodes's avatar
    Rhodes
    Contributing User
    2 months ago

    Spent nearly two hours with MYOB consultant - it was discovered that on the first issue as correctly stated by other posters,  the reconciliations had to be undone to the one prior to the incident occurring.   But the transaction has to be UNTICKED as well.   

     

    If the bank feed amount is different ie not exactly the same - then the MYOB transaction has to be recalculated to marry with the bank feed otherwise matching will not occur.  

     

    The transaction deleting part using Edit - which was an issue using the desktop program  -  was difficult as in a remote area the internet is not stable (intermittent)  and therefore the desktop and web interactions would not correlate and  the Edit function was not available.   Edit/delete transaction would only occur when internet was not intermittent.

     

     

  • Lin_Ockendon's avatar
    Lin_Ockendon
    Cover User
    2 months ago

    Not very helpful Doreen.  Don't you think we would have already looked in those areas.  Moca is useless 

  • Lin_Ockendon's avatar
    Lin_Ockendon
    Cover User
    2 months ago

    I'm hearing you Rhodes.  I have this affecting serval clients !!!  trying to gst BAS's out and myob support is not helpful at all.  So frustrated

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