Forum Discussion

Aleidsca's avatar
Aleidsca
5 months ago

Reconnecting BNZ bank feeds

My colleagues and I have started preparing our next lot of GSTs and have been greeted with a message to "Reconnect your BNZ bank accounts to MYOB" for some of our clients. None of us had received communication of this change nor a list of affected files. We now need to go into each file to see which ones need updating. When the same thing happened with our Xero clients last year we received correspondence regarding this, I'm not sure why MYOB couldn't do the same?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 months ago

    Hi Aleidsca,

     

    I understand how frustrating it can be to encounter unexpected changes, especially when you're managing multiple clients. To help clarify the situation, please provide me with a screenshot of the full message you received, with all sensitive information covered for your security.

     

    Regards,

    Sai

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