Hi,
We are experiencing an issue in a clients file where reversed pay runs are still showing as needing to be matched in the bank rec. Is there a way to clear these pay runs from the match transaction drop down?
Hi @zsfkw,
The transactions you see in the reconcile accounts window are the ones that have been recorded within the specified date range and aren’t yet part of a previous reconciliation. Also, if a transaction shows as unmatched after being matched, it often happens because of edits or changes made to a transaction from a previous month. To address this issue, you need to undo the most recent reconciliation and keep undoing them until you find the reconciliation that includes the transaction in question. If you need further help, feel free to share more details with our support team using one of the various support options here.
Cheers,
Princess
