Forum Discussion

Kai-MYOB's avatar
3 years ago

Unable to Find Payroll in Bank Reconciliation

Hi Group, 

 

Hope I have chosen the correct MYOB product since there are so many. 

 

I have posted the payroll for the last month and recently notice that not all my payroll can be found when matching transactions in the bank. Only one employee can be found where the other one cannot. 

 

I check the journal report and it seems the journal have posted to the correct account but I cannot find them in the bank. 

 

The payroll setting is all good. The bank account to pay the employee is the bank account with the bank feed linked. 

 

Is there any way to fix this? I have not tried to repost the payroll as my employees have received their payslips. 

 

Thanks! 

  • Hi Kai-MYOB 

     

    Thanks for your post. Are those transactions ticked in the Reconcile accounts window? If so, untick them so that they appear in the Bank transactions window for matching.

     

    If they're not ticked, can you provide screenshots of the Bank transactions window and the Reconcile accounts window. Please make sure sensitive information is removed from screenshots prior to posting on the public Forum.

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.