Forum Discussion

Contributing User

2 years ago

Unable to Match Super Payments to PaySuper Transaction

Hi there,

I have got unallocated Super Payments to be matched against the PaySuper transactions.

Somehow the related PaySuper transaction has been marked 'Complete' whereas it should be sitting as 'Pending Authorisation'.

Not able to find out any other transaction against which the PaySuper transaction is matched.

Or maybe the transaction is matched correctly but it hasn't gone off the Unallocated list, there is some glitch somewhere.

- How do I unmatch the realted transaction and match it correctly.

- Is there any way to bring back 'Complete' PaySuper transaction to 'Pending Authorisation' status.

Thanks

Doreen_P
MYOB Moderator
2 years ago
Hi, harjit

We hope you enjoyed your Christmas break.

To check the private messages we've sent you, kindly go to your Community Forum profile > Click your avatar, and then select the envelope icon. Please let us know if you can see the private messages now.

Best regards,

Doreen
harjit
Contributing User
2 years ago
Hi Doreen,

Please see the screenshot. It doesn't reflect any message in my inbox.
Doreen_P
MYOB Moderator
2 years ago
Hi, harjit

We've sent you a private message again. Kindly check and let us know if you were able to receive it.

Best regards,

Doreen
harjit
Contributing User
2 years ago
Thanks Doreen, I have received the message. Will send you the details soon.