Unpaid Bills not available to match with payment

I think the problem is that selecting All Transactions doesn't show all, only some.  When I click on the little i next to Show it says:

All transactions +/- 365 days from the bank transaction date.

I have some old invoices to match off and they aren't showing.  I can't think of a good reason why MYOB has done this, pretty annoying actually, but I can work around it.

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Barbarakm wrote:

I am trying to match a payment to various supplier invoices but only 3 invoices are displayed, the other 8 invoices are not shown.  All invoices are on the Unpaid Bills report.

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i am having a similar issue where it wont match to my payment. I've entered the payment in correctly but when I try to match it it cant see the actual transaction.  very fustrating. 

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Barbarakm wrote:

I think the problem is that selecting All Transactions doesn't show all, only some.  When I click on the little i next to Show it says:

All transactions +/- 365 days from the bank transaction date. im not seeing this??

I have some old invoices to match off and they aren't showing.  I can't think of a good reason why MYOB has done this, pretty annoying actually, but I can work around it.

 

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In your screen shot at the top of the first column... it says All Transactions, but it's only showing transactions dated within 365 days of the bank transfer. 

Hi All

Thanks for your post.

There are possible reasons why a bill is not showing when trying to match it. The first is that the transaction has been reconciled. With this, you will need to check the reconciliation window. You can check out the Help Article: Undoing a bank reconciliation for more information. Second, if the bill is ticked on the reconciliation window, kindly untick it and then save progress. Lastly, it was processed using a different account.

Please let us know how it goes on your end.

Best regards,

Doreen

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Doreen_P wrote:

Hi All

 

Thanks for your post.

 

There are possible reasons why a bill is not showing when trying to match it. The first is that the transaction has been reconciled. With this, you will need to check the reconciliation window. You can check out the Help Article: Undoing a bank reconciliation for more information. Second, if the bill is ticked on the reconciliation window, kindly untick it and then save progress. Lastly, it was processed using a different account.

no it hasnt been reconcilled....and hasnt been ticked...its just not showing. 

Please let us know how it goes on your end.

 

Best regards,

Doreen

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Hi Doreen

Can you confirm that only bills dated +/-365 days from the bank transaction date can be matched please?

Hi All

If the bill is not showing on the bank feed transaction to match, kindly send us a screenshot of the bill where we can see the activity history and the bill number. A sample screenshot is attached below.

Lastly, a screenshot of the match transaction window under the bank transaction. We have attached a sample screenshot below as well.

These screenshots will help us further assist you with your concern. We are looking forward to your response.

Best regards,

Doreen