Inventory Issues - negative

Hi StephenF ,

I would be happy to arrange this for you. Could you please provide the last four digits of your Serial Number and Company File ID? Thank you!

Looking forward to your response.

Regards,
Earl

Hi Earl

Thanks

IS there any way we can adjust inventory without this result occurring going forward, or are we able to correct the issue at our end if this happens again.

Can you tell me how long you expect this to take.

Thanks 

Hi StephenF ,

This issue can sometimes occur due to a software discrepancy. Currently, when this happens, we can only fix it by running a script on the backend. I have arranged for an online script to run on your file, which should resolve the issue. Please log out and then log back in to check if it is resolved.

Feel free to post again, we're happy to help!

Regards,
Earl

I have checked but some balances have gone to positive but a lot is still in negative.

Is this because of another error maybe?

Hi StephenF,

I'm just checking in to see if you're still seeing that negative value on your inventory. Let us know so we can help you sort it out. Also, you can reach out to our virtual assistant, MOCA, at myob.com/support for immediate assistance. If MOCA can’t solve it, you’ll be directed to our live chat team for more help.

Feel free to get in touch if you need more help.

Cheers,

Princess