Forum Discussion
4 Replies
- Earl_HD6 months agoMYOB Moderator
Hi JulieInPerth,
Thanks for sharing the detailed post and screenshot. Transactions from Undeposited Funds are automatically recorded to the bank account, so I recommend waiting a day or two. If your online payments aren’t being matched automatically, please refer to this help page for step-by-step guidance. Automatically matching online payments
Regards,
Earl - JulieInPerth6 months agoCover User
Thanks it has been over a week and all that I can see is the attached picture above in relation to this INV and payment and the fact I can see it in our bank, just not sure why it hasn't gone into bank rec automatically or do I need to do something
- Earl_HD6 months agoMYOB Moderator
Hi JulieInPerth,
This can be quite tricky. In this case this would need further assistance by our back end team so they can dig deeper. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl - JulieInPerth6 months agoCover User
thanks I did try all your links and all looks great set up so still not sure thanks :)
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