Importing bank statement not working

Question

Hi everyone&nbsp;For months and months now I have been trying to import bank statements from AMEX into MYOB.Some days they work fine and others I get a message saying..."The bank statement file cannot be imported."&nbsp;There is no rhyme or reason to this. &nbsp; I export as a .qif the same way I always do and it seems to decide on the day whether it works or not. &nbsp; Sometimes I have to wait a few days and then it works but I'm trying to import one now from a few days ago and it still won't import. I've tried to re-download new ones. &nbsp;Sign out / sign in etc&nbsp;Does anyone else have this issue? &nbsp;I've tried other formats - converting files to other ones AMEX doesn't export from but MYOB does import, &nbsp;I still haven't found any luck.&nbsp;I just want to import a Bl***dy statement!&nbsp;Any advice or help would be greatly appreciated!

earl_hd · Answer

Hi SE2018,That definitely sounds like a bit of a hassle, especially when everything's been working fine before. The error “The bank statement file cannot be imported” when uploading a QIF file is usually caused by a bank feed still linked (or previously linked) to the same bank account you’re importing into, especially if there are cancelled/old feeds for that account. &nbsp;To fix this, I'd recommend reaching out to our back-end team. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.Regards,Earl

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Importing bank statement not working

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