Base Hourly pay item

Hi Earl,

Thanks for your reply.

I haven't processed any as yet I just need to know how to change the category as it won't allow me to change from ETP so it wants to terminate every employee rather than be a gross payment.

Thanks

*should read “when I go to do a pay run” 😂

Hi Smoothiebar24,

Thanks for your detailed post. The cause of this issue might be that you accidentally assigned a payroll category to an ETP component. To fix this, if you have processed any pay runs while the payroll category was incorrectly assigned to the ETP component, you will need to reverse these pay runs to remove the amount reported to the ETP component.

Feel free to post again, we're happy to help!

Regards,
Earl

Hi Smoothiebar24,

Thank you for the post. This can no longer be made directly. To resolve this, please reach out to our live agent through MOCA or submit a support case via MyAccount. Our team will then be able to repair your file and address the issue.

Regards,

Sai

I am having the exact same issue. I cannot change or delete the payroll category either so that doesn't help. I created a new base hourly but it just keeps reverting to the one linked to ETP. 

Hi kittyhawker,

I've added your account to the list of users affected by this issue. The developers are aware and are actively working on a fix. Once this issue has been resolved, you will receive an email notification from us. 

Regards,
Genreve