Base Hourly pay item

Hi Earl,

Thanks for your reply.

I haven't processed any as yet I just need to know how to change the category as it won't allow me to change from ETP so it wants to terminate every employee rather than be a gross payment.

Thanks

*should read “when I go to do a pay run” 😂

Hi Smoothiebar24,

Thanks for your detailed post. The cause of this issue might be that you accidentally assigned a payroll category to an ETP component. To fix this, if you have processed any pay runs while the payroll category was incorrectly assigned to the ETP component, you will need to reverse these pay runs to remove the amount reported to the ETP component.

Feel free to post again, we're happy to help!

Regards,
Earl

Hi Smoothiebar24,

Thank you for the post. This can no longer be made directly. To resolve this, please reach out to our live agent through MOCA or submit a support case via MyAccount. Our team will then be able to repair your file and address the issue.

Regards,

Sai

I am having the exact same issue. I cannot change or delete the payroll category either so that doesn't help. I created a new base hourly but it just keeps reverting to the one linked to ETP. 

Hi kittyhawker,

I've added your account to the list of users affected by this issue. The developers are aware and are actively working on a fix. Once this issue has been resolved, you will receive an email notification from us. 

Regards,
Genreve

This has been an issue for at least 2 years now, why hasn't it been fixed?

I notice AccountRight product users can also have this issue (also unfixed, I assume) but they can ask MYOB to correct the database in the backend. Why can't MYOB Business product subscribers also get this background fix?

The support person I spoke with instructed me to "create another pay item and call it 'Base Hourly New', brilliant so 1) I now need to remember to unassign the bad base hourly for new employees & 2) when MYOB eventually fix the underlying problem, I'll be left with extra pay items cluttering payroll that can never be deleted!

Genreve_S​ Isaiah_C​ Earl_HD​ 

Hi Guru_The,

Sorry to hear you had a rough run with support earlier. Sometimes these things slip through, but our support team can definitely help sort the ETP being stuck on the category.

If you’ve accidentally assigned a category to an ETP component, and now it’s all greyed out, you can connect with us again by raising a support ticket in MyAccount, or jump on live chat with MOCA (our virtual assistant) and we’ll help with your ETP

Regards,

Genreve 

Genreve_S​ I directed the support person to this very post. They have refused to fix it immediately with the following reply and NO background fix;

Thank you for your email and for sharing your feedback regarding the Base Hourly pay item issue through case# xxxxxxxx.

We understand your concerns about the current workaround and appreciate your suggestion for a background fix, as referenced in the community post. 

Based on the information provided, your concern is related to a known issue that our Product and Development team is aware of. I have tagged your account to ensure you receive automatic updates and notifications from the team. You can use case #xxxxxxxx for your reference.  

This means you will be promptly informed of any developments or changes related to your concerns without needing to reach out to our Support team.   

I apologize for any inconvenience this has caused you. Your patience and understanding during this time are appreciated.  

I am now closing this case. Thank you for entrusting us with this opportunity to assist you. 

Should you require further assistance, please initiate a new support request through My Account by following the steps in this article Getting help and support. Please remember to submit only one request. Categorizing each concern helps us organize and improve our software effectively.  
    
You can also reach out to our community forum or chat with our virtual assistant MOCA via myob.com/support. 
    
Kind Regards, 
Jay Ehl 
The MYOB Customer Experience Team 

Bump, anyone there?

Genreve_S​ Isaiah_C​ Earl_HD​