Cannot access payrun function

Hi gabby2205,

Thanks for your post, and welcome to the Community Forum! When this happens, I would recommend clearing your browser's cache and history or trying to log in from a different browser. Additionally, if the issue persists, please attempt logging in from a different browser or device.

Please do let me know how you go on this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Thanks for responding.  I have tried all of these things but the problem persists.  I spent several hours on the phone with MYOB support and all they were able to advise me was what you have advised here.  They were unable to advise any further action, and therefore I still have the problem.  They will escalate the case and someone will call tomorrow.  It's a real problem when the tech experts at the MYOB end cant fix it!  I have everything crossed that tomorrow will bring some answers but I am not confident of this.  In the meantime, my staff are still waiting to be paid...

Hi gabby2205,

I understand that you're still experiencing issues despite the steps you've taken and the time you've spent on the phone with MYOB support. All your efforts in trying to fix the issue are greatly appreciated. I hear the urgency of this matter as it affects your staff's payment, and I want to assure you that your issue has been noted. I've checked all the support cases linked to your account, and I can confirm that this issue has already been raised with the relevant team. They are currently working on fixing your file so you can access the pay run function. We appreciate your patience and understanding while we work on resolving this issue.

If you've any further questions or need assistance, feel free to let me know.

Cheers,

Princess

I also have had this problem for the past week, and I was told there was no issues that could be seen and told to login from my phone. 

I tried this and still can't access my pay runs. For someone else to also have this problem, I believe this is a MYOB issue not a user issue, but still have no solution provided!

Oh that doesn’t sound good at all. It’s been 5 days for me, hours of being on hold and going around in circles with trouble shooting. At the request of myob support I have tried to access the file from various different browsers on different computers (Mac and pc) and iPhone. I have cleared the browsing history on all devices. None of this has changed a thing and has been a complete waste of my time. It is definitely a software issue at the MYOB end, which they have agreed and they assure me I will receive an update today… hmmmm we’ll see

Hi gabby2205 ,

Just want to check if your issue has been resolved? I met the same thing Last Friday afternoon. Any solutions provided from MYOB?

Regards,

Blake

I have same issue, Payrun is going to endless loop and not loaded. I faced this issue today,

Regards,

Sara

Hi SaraE,

I understand that you're having trouble with the pay run loading endlessly. A quick fix might be to clear your browser's cache and history. This can help resolve website issues and optimise performance. You can also try logging in from a different browser or device. I've also applied a fix script to your account to help you continue and access the pay run. If the issue still persists, don't hesitate to reach out.

Cheers,

Princess

Hi there,

Any resolution with this?  Has been 3 days for me too.  Have used my mac and my ipad, chrome and safari cleared the cache on everything.  Live chat cut me off last night at 7pm and then they said they won't be back on line until Monday.  Staff should have been paid on Thursday.  Seems like a lot of people have had this problem but no resolutions have been posted.

Help!!!

Hi HeyJup,
Mine was resolved. They fixed by themselves. But quick solution is go to payrun centre and try to process payrun from command centre instead of shortcut.
Cheers,

Sara