Cannot access timesheets

Hello

I am trying to do a final pay today out of cycle.

1. There is no option to create a one off pay
2. If I use the next period end I am told there are no employee timesheets. There is normally a timesheet waiting for me to access.

Please provide assistance asap. There should be a telephone number for problems with payroll, they are too urgent for this method. I will be recommending to my employer that we move to a more user friendly payroll. It took me 10 minutes to find this page!

Regards

Janet Taylor