Hi
A new employee completed their onboarding and I have since finalised the various components but I am unable to print the View Employee Details document. I am also unable to print the Super Choice form - the link for this opens the ATO webpage instead of downloading a PDF form.
Would this be because there is a detail missing somewhere, and if so how am I able to find this? Or is there a bug?
Thanks.
*EDIT* I had the same issue but for AccountRight. Now posted in the correct forum.
Hi Vanessa_C
Thank you for your post. Are you still having this issue regarding the self onboarding employee documents? If so, we recommend to clear cache log out and log back in, if the issue still persist we advised you to have your employee be invited on the self onboarding form again and it should work.
Otherwise, if the issue still persist please feel free to post again and we'll be happy to assist.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
Hi MYOB,
I've cleared the cache but this has not helped. Note that the issue is in AccountRight (I now realise I've posted in the wrong forum!).
Not keen on reinviting the employee.
Hi Vanessa_C
Thanks for raising this.
Could you please send me a private message, by hovering over my profile photo and choosing send message, with your MYOB serial number and the first name of the employee and I will ask my development team to have a look.
If you have more than 1 file associated to the serial number, please let me know which business it's for.
Thank you
Regards
Itai
Hi Vanessa_C
Thank you for reaching out. We appreciate your patience and understanding on this matter. As mentioned above there is a bug in the system that our team is currently working on, apologize for the inconvenience. We'll provide communications and updates once it gets resolve.
Please feel free to post again I'll be happy to assist.
Cheers,
Princess
