Employees unable to download MYOB Team app from Google Playstore

Google search Myob Team APK file.
I downloaded and shared with my employees.

Worked for my employees.

Hi RightTick. 

Thanks for posting. 

There are a lot of factors that could hinder the app from being downloaded from the app store. But there are a couple of things we could try to fix the issue, One of which is trying to make sure you are on the latest version of firmware update for your phone and have the Android security up-to-date. We could also try to clear Google Playstore cache and data and uninstall Playstore updates, then try to see if it lets you download the app. 

If none of these work we could find an APK file of the teams app and then install it manually on the phone. 

If you need further assistance or have any other questions feel free to reply to this thread. 

Cheers, 

Genreve.

Hi Genreve_S 

This is happening with couple of our employees. Their phones are all up-to-date with software updates.

They are working remotely and it is very hard for me step through the troubleshoot remotely.

Can you please share the APK file to manually download the app on phones of impacted employees?

Regards

HI,

My employee has had this problem too, though it appears that her samsung phone model is no longer receiving updates.

How do I get APK file of the teams app and then install it manually on the phone. 

thanks

Google search

Samsung S20 FE 5G  - According to a recent report by Sammobile, popular devices from Samsung including Galaxy S20, S20+, S20 Ultra, S20 FE and some other old Galaxy devices will no longer get any OS updates meaning consumers using these devices will not get the Android 14-based OneUI 6.0 update.27 Mar 2023

Hi RightTick,

Thanks for your reply. 

For APK files you could just Google it and download it from known and safe sites. The only advantage of it being inside Playstore is that it automatically updates the app. But the app still will inform you if you need to download an update version. 

Hope you found this information useful. 

Cheers, 

Genreve.