Payroll Summary/Register - Payroll Activity/History mistmatch

Hi Lola1957,

I can understand why you’d be hesitant to make any more changes, especially now that your Payroll Summary, Payroll Register and STP EOFY figures are all lining up correctly. Since those key reports are already correct, I’d avoid doing any more reversals for now. What you’ll need to do first is identify exactly where the difference is in the overstated reports. If the incorrect amount is less than what it should be, check whether any pay runs were reversed too many times. If that’s happened, the fix is to reprocess the pay run. Just a heads-up, you can’t reverse a reversed pay run, so the next step would be to reprocess it instead. If you compare the affected employees and pay runs between the correct reports and the overstated ones, that should help narrow down which pay run needs to be reprocessed. If you’re still having trouble after that, it’d be best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look.

Regards,

Sai

Thanks Sai, that's what I suspected. However the incorrect amounts are actually OVER by a substantial amount on the Pay Run History Report and the Payroll Activity Reports. I actually need to REDUCE the amounts on those two reports. Is there some way I can journal the extra amounts out?

As mentioned it involves two employees only and I can easily identify how much extra for each by comparing these to the amounts on the correct reports.