I am Having the same issue but only with one of my companies I try to then download the PDF so I can send it and I get an error message Something went wrong. Please try again or refresh the browse. If the error persists, get in touch with us. Request ID 575268be-eb55-42ac-846f-4ea093712b7d. this doesnt help me does someone know how to fix
Hi loulouk,
Thank you for your post.
I understand that you're facing some challenges with downloading the pay slips, and I truly appreciate your understanding as we work through this. My apologies for the delayed response.
In order to address this issue, we'll need to perform some troubleshooting steps. Firstly, I would suggest trying to log in using a different browser. Secondly, it could be helpful to check with other individuals who have access to the company file to see if they're experiencing a similar problem. Lastly, it's important to confirm your user access permissions to make sure you have the necessary rights to access and modify payroll information.
Please let me know if you require further help.
Cheers,
Princess
