Forum Discussion

Frank6's avatar
Frank6
2 months ago

Team app

I have added a screenshot and wonder why it's showing like that.

I'm unable to put any hours in

 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hi there Frank6,

     

    I see that you're having trouble entering hours on the MYOB Team app. Let me assist you with that. To resolve the issue, you can uninstall and then reinstall the MYOB Team app. In addition, use a different device to see if the same thing happens. Also, make sure that your phone's operating system is updated.

     

    Best regards,

    Doreen

    • Frank6's avatar
      Frank6
      2 months ago

      Hi Doreen 

      I have re-installed and still the same problem.

      My android phone software is up-to-date .

      I haven't tried any other device as it has to run of my phone. 

       

      Thanks for your help 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey Frank6,

     

    I get that you're still having issues on the MYOB Team app even after uninstalling and reinstalling it and making sure that your device is up-to-date. With that, I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

     

    Best regards,

    Doreen