Customer Reports - Error Generating "The dots don't join up right now" HELP!

Hi JoGirl 

Thank you for your post, Our teams have seen this to occur when using Internet Explorer and MicrosoftEdge. If you're using these, can you please try using Google Chrome and let me know how you go. 

Also they have suggested the below:

Please check for Adobe Acrobat Extension on Chrome and turn it off.

In the upper-right corner of the Chrome toolbar, click the Chrome menu icon ( and then choose More Tools > Extensions.

Alternatively, type chrome://extensions/ in the Chrome address bar and press Enter.

To turn on the Adobe Acrobat extension, click the toggle button.

Do let me know how you go. 

Regards,
Earl.

That seemed to have solved for the reports I needed than - but now when I go to generate a Trial Balance for Mrarh 2022 I am getting the same "can't connect the dots" message.

I have checked my chrome extension and adobe is enabled.. per snip attached

Hi JoGirl 

When this error occurred "Can't connect the dots". We do recommend clearing up your browser's cache and history. And login to app.myob.com

Please do let me know ho you go on this.
Regards,
Earl  

Cache cleared... no joy ☹️

Same error

Hi JoGirl 

I'm happy to take a look at this for you. Can you please send me a private message with your account's Serial Number and the Email Address that you've been using to login?

Regards,
Earl

Hi JoGirl 

I've run an online script over your file. If you could try it now please. 

Please do let me know if you're still having issues.
Regards,
Earl

Sorry to report no change... 

Hi JoGirl 

I've sent you a private message.

Regards,
Earl