Forum Discussion

Leonie51's avatar
Leonie51
Member
2 years ago

Bounced Invoices

Hi,

 

We are receiving a bounce message for an email address we have used succesfully in the past.  The email from bounce@apps.myob.com advises "Sorry, email delivery was unsuccessful".

 

After investigation, we believe this may be due to the email address being blacklisted by MYOB.  How do we have  this checked and hopefully rectified?

 

The email address is:

ap@centurion.nat.au

 

Thank you

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Leonie51,

    Thank you for your detailed post. Upon reviewing the email in our system, it does not appear to be blacklisted. Please check your email settings, as it might be the configuration that blocked the other email. If you are unable to locate it, we recommend reaching out to an IT specialist for further assistance.

     

    Feel free to post again, we're happy to help!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.


    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi Leonie51,

    I would like to check if you're still having this issue? if so, feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl