Online payments - BPay. Why does it take so long sometimes to find a possible match for a batch payment. Sometimes instant, sometimes DAYS go by! Another issue is that 3 clients paid on the same day - only 1 out of 3 clients were matched - and receipted. I can't manually receipt the whole amount because one has already been completed.
Please don't reply with a stock answer. I have been waiting on hold on the chat help line for ages.
Hi igatax,
Thanks for posting your concern in the forum.
I'm sorry to hear about your difficulties matching your bank feeds. Generally, we advise users to mark the "Automatically match bank transactions to MYOB bills and invoices." active from Banking > Bank rules so that the payments automatically match with bank feeds. In my understanding, the payments posted for a day will be received in the bank feeds the day after. If there are delays, it's like the payment was not recognized yet. I suggest checking the Reporting menu > Reports > Online invoice payments tab. This will show OIP payments received with the corresponding dates.
Also, I recommend reading through this article, Online Invoice Payments. This has a section that explains how matching works for payment transactions.
Let us know if you require any further assistance.
Thanks,
Genreve
