Forum Discussion

erlsridge's avatar
erlsridge
Member
3 months ago
Solved

Browser error - transactions not posting

Is anyone else having an error pop up when trying to post a transaction? 

  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey everyone,

     

    This looks like it may be linked to the recent issue shared on our Status Hub where some users were seeing a “something went wrong” error when allocating bank feeds, which lines up with the posting errors you mentioned starting yesterday and continuing today. The good news is that this has already been restored, so you can now test recording transactions and coding bank transactions on your end. If you’re still running into the error, feel free to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

12 Replies

  • Elgin99's avatar
    Elgin99
    Contributing Cover User
    3 months ago

    Yes, I am having the same error message trying to post/reconcile bank transactions in the browser version of Accountright. 

    • margcollier's avatar
      margcollier
      Member
      2 months ago

      So am I very frustrating as I wanted to get this have also been trying to get support but there is none. Not good enough

    • erlsridge's avatar
      erlsridge
      Member
      2 months ago

      I can see on the MYOB Business Community page that it is affecting multiple users. @cavasconcepts posted yesterday about it. InTheHills has also posted. I reported the issue through my account support and have had no reply from MYOB

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 months ago

        Hey everyone,

         

        This looks like it may be linked to the recent issue shared on our Status Hub where some users were seeing a “something went wrong” error when allocating bank feeds, which lines up with the posting errors you mentioned starting yesterday and continuing today. The good news is that this has already been restored, so you can now test recording transactions and coding bank transactions on your end. If you’re still running into the error, feel free to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

         

        Cheers,

        Doreen

  • MargaretF7's avatar
    MargaretF7
    Experienced User
    2 months ago

    At least we now know that it's not our computers which I initially thought was the problem.  So this error message has been affecting a lot of users, you would hope that they are working on this to rectify the issue.

  • bleigh's avatar
    bleigh
    Experienced User
    2 months ago

    Yep, I am having it also have tried 2 different browsers and clear cache and still same issue ...MYOB please fix we have BAS deadlines ........

  • Kimliz's avatar
    Kimliz
    Member
    2 months ago

    I’m also having same error, started yesterday and continued today. Very frustrating. 

  • JanineSK's avatar
    JanineSK
    Experienced Cover User
    2 months ago

    I am having the same issue and it seems to be effecting transactions that MYOB had 'suggested' the GL codes for.

     

    I tried to get rid of the 'smart suggestions', I rather manually pick my own codes and no luck

     

  • Norwoodcorp's avatar
    Norwoodcorp
    Contributing Cover User
    2 months ago

    Hi Support 

     

    Yes I have been having this issues as well on all my client files. I have trying to coding on the bank transaction screen.  

     

    There are one or more errors: Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us.

     

     

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