I received a payment for an invoice in September which was closed off & a statement was forwarded to the customer which showed a zero balance. For some reason today the invoice is showing up as having a balance. Its like the last payment hasnt been reciepted but I know that it has as I've also reconciled septembers accounts. Can someone please help. Thanks so much
Hi natashah161
I'm sorry to see that no one has replied to you yet. If the invoice now shows an unpaid balance and the activity section does not show a payment transaction it indicates the payment has been deleted.
To confirm if this is the case check if the bank account still reconciles. If the payment has been deleted the bank account will no longer reconcile and will show an out of balance when reconciling the current period.
Please let me know if you need further help.
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