Invoicing refundable bonds

Hi oyarlett

I noticed you're having trouble getting the payment values right. Typically, the allocation in the payment is based on what's specified in the invoice. I suggest double-checking the invoice to ensure the amounts are correctly divided between the two line items.

If you're still facing issues after verifying this, you can use our virtual assistant, MOCA, on our website, or request support through myaccount.myob.com. MOCA can guide you, and if needed, you'll be transferred to our live chat team automatically.

Feel free to start a new thread if you have any other questions.

Thanks,
Genreve

I had the same problem.

There is something wrong with the system. If you allocate an amount to an account, that amount should not change when payment is made.

I found that the item Bond/Bond returned. I had to set it up as I buy and sell with the same liability account no.

It was the only way I found it worked, and the liability account was correct.

To refund the bond, I had to create a bill for electronic payment. Credit sales would not let me make payment by electronic payment, which sucks. You won't need to create a bill if you are not using electronic payments.

We make all our payments via Electronic payments once weekly, with less chance of error.

This is just one of many problems with this program.

Hi colleenWatson,

Thank you for sharing your experience! Setting up Bond/bond returned as buy and sell with the same liability account seems like a creative workaround. This will surely benefit other users who'll encounter the same issue. Feel free to share or post again if you have ideas or if you need further assistance.

Cheers,

Princess

There is a glitch in the system. When an invoice is created, and amounts are allocated to specific accounts, these should not change when a receipt is allocated.

I came up with the above because of the glitch.

If a customer is in credit and a refund is to be paid, you can not do it by electronic payments. There is nowhere to enter their banking details and select electronic payment bank.

You can do this in Account Right

Hi colleenWatson,

Thanks for letting us know. We're aware that MYOB Business doesn't have all the features yet, but rest assured, we're hustling to make it even better. If you've got any bright ideas or suggestions, please share them on our MYOB Business Ideas Exchange board. We're all ears! And, of course, reach out if you need any further assistance.

Cheers,

Princess

Hi

have you passed this glitch on to be corrected ASASP.

Hi, 

Apparently it work ok in the accrual accounting method, but not cash...

The only account that should be affected is the GST a/c only, no other.

Definitely a glitch in the system, which will cause a lot of headaches.

As I didn't get your reply, I thought I would ask the question again about this glitch.

Have you passed this glitch on to be corrected ASAP?

Hi colleenWatson,

I totally understand your concern about the glitch you're experiencing. However, to effectively address this issue, we need more info to investigate what's happening at your end. I highly recommend connecting with our live chat for real-time assistance. You can access this by going through our virtual assistant MOCA on myob.com/support or myaccount.myob.com. MOCA will direct you to our live chat. Alternatively, you can submit a support request via My Account.

Cheers,

Princess